eBay online shopping & selling
eBay Inc.
Analysis Summary
Users frequently report bugs and performance issues with the eBay app, leading to negative sentiment and high churn rates. High fees and poor customer support further exacerbate dissatisfaction,...
Rating Distribution
Pain Points
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bugs
· 32.0% of reviews
Issues with app functionality such as crashes, freezes, and unresponsive features.
-
ux
· 1.0% of reviews
User interface and experience issues including navigation problems and confusing layouts.
-
pricing
· 3.0% of reviews
Concerns about high fees, hidden costs, and unfavorable pricing.
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support
· 3.0% of reviews
Issues with customer service including unresponsiveness and unhelpful support.
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eBay Live
· 7.0% of reviews
Problems with live auction events including intrusiveness and poor functionality.
Praised Features
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buying experience
· 9.0% of reviews
Positive feedback on the ease and convenience of buying items.
-
selling tools
· 5.0% of reviews
Appreciation for tools that assist in listing and managing sales.
Feature Requests
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sku option
Requests for adding SKU management features.
Bug Reports
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app freezing
· 13.0% of reviews
Reports of the app freezing during use.
-
notifications tab
Issues with the notifications tab not functioning correctly.
Competitive Position
eBay faces stiff competition from other online marketplaces, particularly Amazon, which users prefer for better service and fewer issues.
