Bolt: Request a Ride
Bolt Technology
Rating
4.81
9.7M ratings
Reviews/Month
4286
Trend: declining
Last Updated
Mar 6, 2026
CA.199.0
Days Since Update
11
Active
Analysis Summary
Bolt is generally praised for its reliable service and user-friendly app, but users express concerns about unexpected charges and pricing transparency. While the app’s functionality is mostly...
Rating Distribution
Pain Points
-
service
· 6.0% of reviews
Drivers prioritizing other rides
-
pricing
· 1.0% of reviews
Unexpected charges
-
app_functionality
· 1.0% of reviews
Bugs and crashes
-
driver_behavior
· 5.0% of reviews
Drivers not meeting pickup location
-
app_functionality
· 2.0% of reviews
Location accuracy
Praised Features
-
service
· 8.0% of reviews
Overall service quality
-
pricing
· 6.0% of reviews
Affordability
-
app_functionality
· 4.0% of reviews
User interface
-
driver_behavior
· 9.0% of reviews
Driver friendliness
Feature Requests
-
Real-time price and waiting time
· 1.0% of reviews
Display accurate pricing and waiting times upfront
Bug Reports
-
Login issues
· 1.0% of reviews
Problems verifying age and accepting terms
Competitive Position
Bolt maintains a strong market position due to its reliable service and user-friendly app, but faces competition from established players like Uber.
