Banco Itaú: Conta, Cartão e + — Reviews & Insights
Itaú Unibanco S. A.
Analysis Summary
The Banco Itaú app receives mixed to negative reviews primarily due to frequent performance issues, usability problems, and app crashes. While some users appreciate the Itaú Shop and investment options, many are frustrated by excessive ads and lack of a dark mode. Security concerns and competitive pressures from newer banking apps further threaten its viability.
Rating Distribution
Pain Points
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performance
· 12.0% of reviews
Issues related to app speed and responsiveness
-
usability
· 2.0% of reviews
Navigation and interface issues
-
login issues
· 6.0% of reviews
Problems with logging into the app
-
payment failures
· 2.0% of reviews
Transactions not going through
-
security
Concerns about data protection and privacy
-
overall functionality
· 8.0% of reviews
General issues with app features and operations
-
ads
· 4.0% of reviews
Excessive promotional content
-
delayed updates
· 2.0% of reviews
Lack of timely software updates
-
security issues
Reports of fraudulent activities or vulnerabilities
-
app crashes
· 4.0% of reviews
Application frequently shutting down unexpectedly
Praised Features
-
Itaú Shop
· 1.0% of reviews
Exclusive discounts and cashback offers
-
Contactless Payment
Ease of making payments via Google Pay or Samsung Pay
-
Investment options
Variety of investment choices
Feature Requests
-
dark mode
· 2.0% of reviews
Night mode for reducing eye strain
-
English language option
Support for English language
Bug Reports
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login bugs
· 7.0% of reviews
Issues with logging into the app
-
payment bugs
· 3.0% of reviews
Problems with processing payments
-
security bugs
Reports of security vulnerabilities
Competitive Position
The app faces stiff competition from newer, more user-friendly banking apps, which are often preferred for their better UX and feature sets.
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