Banco Itaú: Conta, Cartão e + — Reviews & Insights
Itaú Unibanco S. A.
Analysis Summary
The Banco Itaú app receives mixed reviews, with significant praise for its Contactless Payment and Itaú Shop features, but faces substantial criticism for performance issues, frequent bugs, and usability problems. Users express concerns about security and the lack of a dark mode and English language option. Competitive pressures are mounting, but the app's established brand remains a key strength.
Rating Distribution
Pain Points
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performance
· 8.0% of reviews
Issues with app speed and responsiveness
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usability
· 3.0% of reviews
Difficulty navigating and using the app
-
login issues
· 7.0% of reviews
Problems with logging into the app
-
payment failures
· 2.0% of reviews
Errors during payment transactions
-
security
Concerns about data security and privacy
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delayed updates
· 1.0% of reviews
Frustration with infrequent or delayed app updates
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ads
· 2.0% of reviews
Excessive promotional content
-
overall functionality
· 12.0% of reviews
General dissatisfaction with app features
-
English language option
Lack of English language support
-
security issues
Concerns about app security
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app crashes
· 10.0% of reviews
Frequent application crashes
Praised Features
-
Itaú Shop
· 1.0% of reviews
Exclusive discounts and shopping options
-
Contactless Payment
Ease of making contactless payments
-
Investment options
Variety of investment choices
Feature Requests
-
dark mode
· 2.0% of reviews
Request for a dark mode option
-
English language option
Request for English language support
Bug Reports
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login bugs
· 6.0% of reviews
Issues with logging into the app
-
payment bugs
· 2.0% of reviews
Errors during payment transactions
-
security bugs
· 1.0% of reviews
Security-related issues
Competitive Position
The app faces stiff competition from newer fintech players but maintains a strong market presence due to established brand trust.
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