Banco Itaú: Conta, Cartão e + — Reviews & Insights
Itaú Unibanco S. A.
Analysis Summary
Users frequently report performance issues, security concerns, and login bugs with Itaú's app, leading to a negative user experience. While some users appreciate the Itaú Shop and investment options,...
Rating Distribution
Pain Points
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performance
· 37.0% of reviews
Issues related to app speed and responsiveness
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usability
· 5.0% of reviews
Confusing navigation and unclear instructions
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login issues
· 12.7% of reviews
Problems with account access and authentication
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payment failures
· 9.0% of reviews
Errors during transactions and payments
-
security
· 2.7% of reviews
Concerns about data protection and security
-
delayed updates
· 5.0% of reviews
Frustration with slow or non-existent updates
-
ads
· 1.0% of reviews
Excessive or intrusive advertisements
-
overall functionality
· 29.3% of reviews
General dissatisfaction with app functionality
-
English language option
· 2.0% of reviews
Lack of English language support
-
security issues
· 0.7% of reviews
Reports of unauthorized access and data leaks
-
app crashes
· 19.0% of reviews
Frequent application crashes
Praised Features
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Itaú Shop
· 1.7% of reviews
Exclusive discounts and cashback offers
-
Contactless Payment
· 0.3% of reviews
Ease of making payments via digital wallet
-
Investment options
· 0.3% of reviews
Variety of investment choices
Feature Requests
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dark mode
· 2.3% of reviews
Request for a dark theme to reduce eye strain
-
English language option
· 1.0% of reviews
Request for English language support
Bug Reports
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login bugs
· 10.3% of reviews
Issues with logging into the app
-
payment bugs
· 7.0% of reviews
Problems with completing transactions
-
security bugs
· 4.0% of reviews
Security vulnerabilities in the app
Competitive Position
Itaú's app faces stiff competition from newer banks that offer more intuitive and reliable user experiences. While Itaú has a strong brand, the app's performance issues and security concerns are significant drawbacks.
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