Banco Itaú: Conta, Cartão e + reviews: complaints, praise and verdict
Itaú Unibanco S. A.
Data as of October 25, 2026. Review analysis of 100 reviews generated October 25, 2026.
By the numbers (App Vulture estimates, data as of October 25, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
The Banco Itaú app offers a wide range of financial services but suffers from performance issues, excessive ads, and security concerns. While users appreciate the investment options and Itaú Shop, many are frustrated with the app's usability and frequent crashes. Competitive pressures from newer banks with better UX are a growing concern.
Rating Distribution
Pain Points
-
performance
· 6.0% of reviews
Issues with app speed and responsiveness
-
usability
· 1.0% of reviews
Navigation and interface issues
-
login issues
· 5.0% of reviews
Trouble logging into the app
-
ads
· 6.0% of reviews
Excessive promotional content
-
security
Concerns about data protection
-
overall functionality
· 3.0% of reviews
General issues with app features
-
delayed updates
· 4.0% of reviews
Frustration with slow update releases
-
app crashes
· 4.0% of reviews
Application frequently crashes
Praised Features
-
Itaú Shop
Exclusive discounts and deals
-
Contactless Payment
Ease of making payments via digital wallet
-
Investment options
Variety of investment choices
Feature Requests
-
dark mode
Night mode for better visibility at night
-
English language option
Support for English language
Bug Reports
-
login bugs
· 6.0% of reviews
Issues with logging into the app
-
payment bugs
· 4.0% of reviews
Problems with transaction processing
-
security bugs
Security vulnerabilities
Competitive Position
The app maintains a strong market position due to its comprehensive feature set, but faces stiff competition from newer, more user-friendly banks.
Frequently asked questions about Banco Itaú: Conta, Cartão e +
What do Banco Itaú: Conta, Cartão e + users complain about most?
The most common complaint in Banco Itaú: Conta, Cartão e + reviews is performance (6% of reviews), followed by ads (6% of reviews) and login issues (5% of reviews). Issues with app speed and responsiveness.
What do users like about Banco Itaú: Conta, Cartão e +?
Users praise Banco Itaú: Conta, Cartão e + most for Itaú Shop (0% of reviews), then Contactless Payment (0% of reviews) and Investment options (0% of reviews). Exclusive discounts and deals.
Is Banco Itaú: Conta, Cartão e + worth it?
Yes for most users: Banco Itaú: Conta, Cartão e + holds a 4.7 rating from 5,892,252 ratings. The Banco Itaú app offers a wide range of financial services but suffers from performance issues, excessive ads, and security concerns. While users appreciate the investment options and Itaú Shop, many are frustrated with the app's usability and frequent crashes. Reviews describe pricing as positive. The main reason users leave is ads.
How many monthly downloads does Banco Itaú: Conta, Cartão e + have?
Banco Itaú: Conta, Cartão e + gets about 980K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 25, 2026).
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