PayPal - Pay, Send, Save
PayPal Mobile
Analysis Summary
PayPal receives mixed reviews with users praising its ease of use and rewards while criticizing customer service, account security, and hidden fees. The app's viability is threatened by ongoing...
Rating Distribution
Pain Points
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account issues
· 13.0% of reviews
Users report difficulties with account access and verification.
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customer service
· 5.0% of reviews
Customer service is often unresponsive or unhelpful.
-
fees
· 2.0% of reviews
High fees and hidden charges are a common complaint.
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payment functionality
· 9.0% of reviews
Issues with sending and receiving money.
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security
· 15.0% of reviews
Concerns about account security and hacking.
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login issues
· 5.0% of reviews
Users face difficulties logging into their accounts.
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account suspension
· 11.0% of reviews
Users report their accounts being suspended without reason.
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easy usage
· 14.0% of reviews
Users appreciate the ease of use of the app.
-
rewards
· 8.0% of reviews
Users enjoy the cash back and other rewards offered.
-
security
· 9.0% of reviews
Users appreciate the security features of the app.
-
card balance visibility
· 3.0% of reviews
Users report issues with seeing their card balance.
-
app crashes
· 8.0% of reviews
Users report the app crashing frequently.
-
loading issues
· 9.0% of reviews
Users report issues with the app loading.
-
user interface
· 9.0% of reviews
Users report issues with the app's user interface.
-
card addition
· 1.0% of reviews
Users report issues adding cards to their PayPal account.
-
package tracking
Users report issues with package tracking.
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address addition
Users report issues adding addresses.
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app size
· 1.0% of reviews
Users report issues with the app size.
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cryptocurrency support
· 12.0% of reviews
Users report issues with cryptocurrency support.
Praised Features
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easy usage
· 14.0% of reviews
Users appreciate the ease of use of the app.
-
rewards
· 8.0% of reviews
Users enjoy the cash back and other rewards offered.
-
security
· 9.0% of reviews
Users appreciate the security features of the app.
Feature Requests
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dark mode
Users request a dark mode for the app.
-
verve card
· 2.0% of reviews
Users request support for the verve card.
Bug Reports
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app opening on its own
· 3.0% of reviews
Users report the app opening on its own.
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verification issues
· 4.0% of reviews
Users report issues with account verification.
Competitive Position
PayPal maintains a strong market position due to its extensive user base and widespread acceptance, but faces competition from newer fintech platforms.
