OZON: товары, одежда, билеты
Internet Solutions LLC
Analysis Summary
Ozon offers a wide variety of products and competitive pricing, but suffers from significant issues with delivery delays, poor customer support, and excessive ads. These factors contribute to a mixed...
Rating Distribution
Pain Points
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delivery
· 10.0% of reviews
Issues with delivery times and delays
-
support
· 3.0% of reviews
Poor customer support and unresponsive service
-
ads
· 2.0% of reviews
Excessive and intrusive advertisements
-
features
· 2.0% of reviews
Inadequate app features and functionality
-
language settings
· 1.0% of reviews
Lack of language options
Praised Features
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product variety
Wide range of products available
-
discounts
Frequent discounts and deals
Feature Requests
-
search by order name
· 2.0% of reviews
Ability to search orders by product name
-
better filtering options
Improved filtering and sorting options
Bug Reports
-
app crashes
Application crashes and freezes
-
language settings
· 1.0% of reviews
Language settings not working
Competitive Position
Ozon holds a strong market position due to its extensive product range, but faces stiff competition from global players like Amazon and local alternatives like AliExpress.
