myAT&T
AT&T Services, Inc.
⚠ Sentiment Storm (moderate)
⚡ Disruption Score: 51
Rating
4.03
4.1M ratings
Reviews/Month
417
Trend: declining
Last Updated
Dec 18, 2025
v2025.11.1
Days Since Update
89
Active
Analysis Summary
The myAT&T app receives mixed to negative reviews primarily due to poor user experience, frequent bugs, and inadequate customer service. Users frequently mention the app’s sluggish performance,...
Rating Distribution
Pain Points
-
ux
· 44.0% of reviews
User experience issues
-
bugs
· 29.0% of reviews
Technical glitches
-
functionality
· 29.0% of reviews
Limited app functionality
-
account management
· 17.0% of reviews
Account management issues
-
customer service
· 11.0% of reviews
Customer service issues
Praised Features
-
bill pay
· 7.0% of reviews
Easy bill payment
Feature Requests
-
more features
· 3.0% of reviews
Requests for additional app features
Bug Reports
-
login issues
· 13.0% of reviews
Login problems
Competitive Position
AT&T faces significant competition in the telecom app space, particularly from T-Mobile and Verizon, which offer better user experiences and service.
