Microsoft SwiftKey AI Keyboard — Reviews & Insights
SwiftKey
Analysis Summary
Microsoft SwiftKey Keyboard is highly praised for its customization options and multilingual support, but faces challenges with bugs and functional issues that lead to user dissatisfaction and churn. The app's freemium model is well-received, though some users express mixed sentiments about recent updates.
Rating Distribution
Pain Points
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functional_issues
· 10.0% of reviews
Issues with the keyboard's functionality
-
prediction
· 7.0% of reviews
Problems with word prediction accuracy
-
bug_reports
· 5.0% of reviews
Reports of bugs affecting keyboard performance
-
customization
· 2.0% of reviews
Limitations in keyboard customization
-
multilingual support
· 3.0% of reviews
Issues with multilingual typing
-
rich content
· 3.0% of reviews
Problems with rich content features
Praised Features
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customization
· 12.0% of reviews
Highly customizable keyboard themes and layouts
-
multilingual support
· 3.0% of reviews
Support for multiple languages
-
rich content
Integration of emojis, GIFs, and stickers
-
prediction
· 3.0% of reviews
AI-powered word prediction and correction
Feature Requests
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More customization options
· 2.0% of reviews
Users request additional customization features
-
Emoji row
· 1.0% of reviews
Request for an emoji row feature
Bug Reports
-
Autocorrect blunders
· 3.0% of reviews
Issues with incorrect autocorrect suggestions
-
Backspace duplicating words
· 2.0% of reviews
Backspace key duplicating words instead of deleting them
-
Return key disappearing
· 2.0% of reviews
Return key disappearing from the keyboard
-
Voice typing malfunction
· 6.0% of reviews
Issues with voice typing functionality
Competitive Position
Microsoft SwiftKey holds a strong market position due to its extensive customization and multilingual support, but faces competition from other popular keyboards like Gboard and Google Keyboard.