iFood comida e mercado em casa
iFood Delivery de Comida e Mercado
Analysis Summary
iFood offers a wide range of delivery services but struggles with frequent delivery issues, high costs, and limited customer support. While users appreciate the variety of options, many express...
Rating Distribution
Pain Points
-
ux
· 12.0% of reviews
User interface and experience issues
-
performance
· 8.0% of reviews
Delivery and order issues
-
pricing
· 4.0% of reviews
Perceived high costs and hidden fees
-
ads
· 1.0% of reviews
Excessive advertisements
-
payment issues
· 7.0% of reviews
Problems with payment methods
-
account login
· 3.0% of reviews
Login difficulties
-
variety of options
Limited variety in delivery options
-
discounts and deals
· 3.0% of reviews
Perceived lack of discounts
-
order tracking
· 1.0% of reviews
Issues with tracking orders
-
better customer support
· 2.0% of reviews
Need for improved customer service
-
payment options
· 1.0% of reviews
Limited payment methods
-
payment issues
· 3.0% of reviews
Unauthorized charges
-
account login
· 3.0% of reviews
Login bugs
Praised Features
-
variety of services
· 1.0% of reviews
Wide range of delivery services
-
discounts
· 2.0% of reviews
Frequent discounts and offers
-
user-friendly
· 2.0% of reviews
Ease of use
Feature Requests
-
reorder option
Ability to reorder previous items
-
pickup option
In-app pickup option
Bug Reports
-
notification issues
· 1.0% of reviews
Notifications not appearing
-
login errors
· 4.0% of reviews
Account login errors
Competitive Position
iFood maintains a strong market position but faces competition from other delivery apps. Users appreciate its wide range of services but criticize its performance and pricing.
Similar Apps
iFood: pedir delivery em casa
iFood
Mercato: Grocery Delivery
Mercato, Incorporated
Instacart: Get Food Delivery
Instacart
talabat: Food, grocery & more
Talabat General Trading and Contracting Company
Shop MarketPlace Foods
Coborns
foodpanda: food & groceries
Foodpanda GmbH a subsidiary of Delivery Hero SE