Grab - Taxi & Food Delivery

Name: Grab - Taxi & Food Delivery
Rating: 4.84 (16175979 reviews)

Grab Holdings

★ 4.84 (16.2M) Food And Drink Android Free

⚠ Sentiment Storm (severe)

Rating

4.84

16.2M ratings

Reviews/Month

2308

Trend: declining

Last Updated

Mar 3, 2026

v5.400.0

Days Since Update

Active

Analysis Summary

Grab is widely praised for its reliable service and user-friendly interface, but users frequently report issues with fluctuating prices, unreliable driver behavior, and poor customer support. The...

Rating Distribution

5★

46.1%

4★

3.9%

3★

4.8%

2★

5.1%

1★

40.1%

Pain Points

pricing
Fluctuating and unclear pricing
ux · 1.0% of reviews
UI/UX issues
support · 2.0% of reviews
Poor customer support
ease of use · 5.0% of reviews
Difficulty in booking and cancellations
driver behavior · 9.0% of reviews
Unreliable and unprofessional drivers
more payment options
Limited payment methods
connection issues
App crashes and connectivity problems

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Praised Features

reliable service · 12.0% of reviews
Consistent and dependable service
user-friendly · 6.0% of reviews
Easy to navigate and use
live tracking · 1.0% of reviews
Real-time tracking feature

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Feature Requests

driver blocking · 2.0% of reviews
Option to block or skip certain drivers
payment options
More diverse payment methods

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Bug Reports

app crashes
Application frequently crashes
payment issues · 2.0% of reviews
Payment processing problems

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Competitive Position

Grab maintains a strong market position in Southeast Asia but faces stiff competition from other ride-hailing and food delivery services. While praised for its reliability and user-friendly interface, it needs to address pricing inconsistencies and improve customer support to maintain its competitive edge.

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