Fidelity Investments — Reviews & Insights
Fidelity Investments
Analysis Summary
Fidelity Investments app receives mixed reviews, with users praising its ease of use and customer service but criticizing frequent bugs, poor performance, and limited investment tools. The app's...
Rating Distribution
Pain Points
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bugs
· 24.7% of reviews
Issues with the app's functionality
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performance
· 24.7% of reviews
Slow loading times and lag
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Ease of use
· 22.7% of reviews
Difficulty navigating the app
-
Customer service
· 0.7% of reviews
Issues with customer support
-
Investment tools
· 10.0% of reviews
Limited investment tools
-
Login issues
· 10.3% of reviews
Problems logging into the app
-
App crashes
· 20.3% of reviews
App frequently crashes
-
performance_reporting
· 12.0% of reviews
Inaccurate performance reporting
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Customizable portfolio view
· 15.3% of reviews
Limited customization options for portfolio view
-
Bill pay
· 5.0% of reviews
Limited bill pay functionality
Praised Features
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Ease of use
· 23.3% of reviews
Ease of navigating and using the app
-
Customer service
· 8.7% of reviews
Quality of customer support
Feature Requests
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real_time_prices
· 1.7% of reviews
Request for real-time price updates
-
Customizable portfolio view
· 7.7% of reviews
Request for more customizable portfolio views
-
Bill pay
· 0.7% of reviews
Request for improved bill pay functionality
Bug Reports
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App crashes
· 21.7% of reviews
Application crashes
-
Login issues
· 10.3% of reviews
Problems logging into the app
-
Freezing
· 24.0% of reviews
App freezing
Competitive Position
Fidelity Investments is positioned as a reliable and comprehensive financial services provider with strong customer service, though it faces competition from other fintech platforms.
