Fidelity Investments reviews: complaints, praise and verdict
Fidelity Investments
Data as of October 24, 2026. Review analysis of 100 reviews generated October 24, 2026.
By the numbers (App Vulture estimates, data as of October 24, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
Fidelity Investments app receives high praise for its comprehensive financial tools and customer service, but faces criticism for usability issues and performance problems. Users appreciate the app's features but express frustration with recent UI changes and app stability. Competitive pressures from newer platforms highlight the need for Fidelity to enhance user experience and address performance concerns to maintain its market position.
Rating Distribution
Pain Points
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Ease of use
· 24.0% of reviews
Users find the app interface and navigation challenging.
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performance
· 8.0% of reviews
Users report lagging and unresponsiveness in the app.
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Customer service
Issues with customer support responsiveness and effectiveness.
Praised Features
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Ease of use
· 17.0% of reviews
Users appreciate the overall usability and functionality of the app.
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Customer service
· 1.0% of reviews
Users commend the quality and helpfulness of customer support.
Feature Requests
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real_time_prices
· 1.0% of reviews
Users request real-time price updates for better trading insights.
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Customizable portfolio view
· 2.0% of reviews
Users want more customization options for their portfolio view.
Bug Reports
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App crashes
· 5.0% of reviews
Users report frequent app crashes and freezes.
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Login issues
· 2.0% of reviews
Users face problems with logging into the app.
Competitive Position
Fidelity holds a strong market position due to its comprehensive financial services and robust customer support, but faces competition from newer, more user-friendly apps like Robinhood.
Frequently asked questions about Fidelity Investments
What do Fidelity Investments users complain about most?
The most common complaint in Fidelity Investments reviews is Ease of use (24% of reviews), followed by performance (8% of reviews) and Customer service (0% of reviews). Users find the app interface and navigation challenging.
What do users like about Fidelity Investments?
Users praise Fidelity Investments most for Ease of use (17% of reviews), then Customer service (1% of reviews). Users appreciate the overall usability and functionality of the app.
Is Fidelity Investments worth it?
Yes for most users: Fidelity Investments holds a 4.8 rating from 3,364,925 ratings. Fidelity Investments app receives high praise for its comprehensive financial tools and customer service, but faces criticism for usability issues and performance problems. Users appreciate the app's features but express frustration with recent UI changes and app stability. Reviews describe pricing as positive. The main reason users leave is UX.
How many monthly downloads does Fidelity Investments have?
Fidelity Investments gets about 900K downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 24, 2026).
