DANA Indonesia Digital Wallet reviews: complaints, praise and verdict
PT Espay Debit Indonesia Koe
Data as of October 27, 2026. Review analysis of 100 reviews generated October 27, 2026.
By the numbers (App Vulture estimates, data as of October 27, 2026)
Estimates come from App Vulture's chart-rank model, confidence high; see how the estimate works.
Analysis Summary
DANA Indonesia Digital Wallet has received mixed reviews, with users praising its ease of use and security but criticizing poor customer service and frequent bugs. The app's freemium model is appreciated, but ongoing issues and negative update sentiment pose risks to its long-term viability.
Rating Distribution
Pain Points
-
customer_service
· 4.0% of reviews
Issues related to customer service
-
transaction_fees
· 12.0% of reviews
Concerns about transaction fees
-
bug_reports
· 13.0% of reviews
Reports of bugs in the app
-
login_issues
· 14.0% of reviews
Problems with logging into the app
Praised Features
-
Ease of use
· 5.0% of reviews
User-friendly interface
-
No transaction fees
· 7.0% of reviews
Free transactions
-
Security
· 7.0% of reviews
Secure transactions
Feature Requests
-
Lite version
· 3.0% of reviews
Request for a lighter version of the app
Bug Reports
-
QRIS payment issues
· 4.0% of reviews
Problems with QRIS payments
-
Infinite loading
· 11.0% of reviews
App gets stuck in an infinite loading state
-
Notification errors
· 1.0% of reviews
Notification issues
Competitive Position
DANA Indonesia Digital Wallet is positioned as a comprehensive, secure, and fee-free digital wallet but faces stiff competition from other established e-wallet services.
Frequently asked questions about DANA Indonesia Digital Wallet
What do DANA Indonesia Digital Wallet users complain about most?
The most common complaint in DANA Indonesia Digital Wallet reviews is login_issues (14% of reviews), followed by bug_reports (13% of reviews) and transaction_fees (12% of reviews). Problems with logging into the app.
What do users like about DANA Indonesia Digital Wallet?
Users praise DANA Indonesia Digital Wallet most for No transaction fees (7% of reviews), then Security (7% of reviews) and Ease of use (5% of reviews). Free transactions.
Is DANA Indonesia Digital Wallet worth it?
Yes for most users: DANA Indonesia Digital Wallet holds a 4.5 rating from 10,911,015 ratings. DANA Indonesia Digital Wallet has received mixed reviews, with users praising its ease of use and security but criticizing poor customer service and frequent bugs. The app's freemium model is appreciated, but ongoing issues and negative update sentiment pose risks to its long-term viability. Reviews describe pricing as mixed.
How many monthly downloads does DANA Indonesia Digital Wallet have?
DANA Indonesia Digital Wallet gets about 1.3M downloads per month, according to App Vulture's chart-rank estimate (high confidence, data as of October 27, 2026).