DANA Indonesia Digital Wallet — Reviews & Insights
PT Espay Debit Indonesia Koe
Analysis Summary
DANA Indonesia Digital Wallet is praised for its ease of use and security but faces criticism for frequent bugs, poor customer service, and high transaction fees. Users are leaving due to perceived...
Rating Distribution
Pain Points
-
bugs
· 6.3% of reviews
Issues with app functionality and performance
-
customer_service
· 1.7% of reviews
Lack of effective customer support
-
transaction_fees
Concerns about hidden or excessive fees
-
loading_issues
· 2.3% of reviews
Problems with app loading and performance
-
transaction_simplicity
· 1.7% of reviews
Complexity in performing transactions
-
fee_transparency
Lack of clear fee information
-
login_issues
· 2.3% of reviews
Problems with logging into the app
-
transfer_failures
· 2.3% of reviews
Failed or problematic fund transfers
-
fee_issues
Problems related to transaction fees
-
ui_bugs
· 0.7% of reviews
User interface bugs
-
Notification errors
Incorrect or misleading notifications
Praised Features
-
Ease of use
· 4.3% of reviews
Simplicity and user-friendliness of the app
-
No transaction fees
· 0.3% of reviews
Absence of fees for transactions
-
Security
Robust security measures
Feature Requests
-
Lite version
A lighter, more efficient version of the app
-
Customizable sound
Ability to customize notification sounds
Bug Reports
-
QRIS payment issues
· 2.0% of reviews
Problems with QRIS scanning and payments
-
Infinite loading
· 1.7% of reviews
App gets stuck in an infinite loading state
-
Notification errors
Incorrect or misleading notifications
Competitive Position
The app maintains a strong market position due to its ease of use and lack of transaction fees, but faces competition from other e-wallet apps that also offer similar features.