Citi Mobile®
Citibank
Analysis Summary
Users of the Citi Mobile app report frequent crashes, login issues, and other functional problems that detract from the overall user experience. While some features like Zelle and FICO Score are...
Rating Distribution
Pain Points
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functionality
· 10.0% of reviews
Issues with app features not working as expected
-
performance
· 14.0% of reviews
Slow or unresponsive app performance
-
ux
· 5.0% of reviews
User interface and experience issues
-
Zelle
· 5.0% of reviews
Problems with Zelle feature
-
Mobile check deposit
Issues with mobile check deposit
-
Login issues
· 10.0% of reviews
Problems logging into the app
-
Zelle amount input
· 6.0% of reviews
Difficulty entering amounts for Zelle transfers
-
Running balance
· 5.0% of reviews
Missing running balance feature
-
Password manager
· 3.0% of reviews
Incompatibility with password managers
-
FICO Score
FICO Score feature issues
-
ATM Finder
Issues with ATM Finder
-
Overall app functionality
· 26.0% of reviews
General app functionality issues
-
iPad support
· 2.0% of reviews
Lack of iPad support
-
Dark Mode
· 1.0% of reviews
Lack of dark mode
-
App crashes
· 14.0% of reviews
App crashing frequently
-
Update issues
· 10.0% of reviews
Problems with app updates
-
Password manager
· 3.0% of reviews
Incompatibility with password managers
-
Zelle
· 5.0% of reviews
Problems with Zelle feature
-
Running balance
· 5.0% of reviews
Missing running balance feature
-
Login
· 6.0% of reviews
Problems logging into the app
Praised Features
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Zelle
· 2.0% of reviews
Fast, fee-free payments
-
FICO Score
· 1.0% of reviews
Free FICO Score viewing
-
ATM Finder
Easy ATM location
-
Overall app functionality
· 10.0% of reviews
General app functionality
-
FaceID
· 4.0% of reviews
FaceID integration
Feature Requests
-
Dark Mode
· 1.0% of reviews
Request for dark mode
-
iPad support
· 2.0% of reviews
Request for iPad support
Bug Reports
-
App crashes
· 14.0% of reviews
App crashing frequently
-
Login issues
· 10.0% of reviews
Problems logging into the app
-
Running balance
· 5.0% of reviews
Missing running balance feature
-
Password manager
· 3.0% of reviews
Incompatibility with password managers
-
Zelle amount input
· 6.0% of reviews
Difficulty entering amounts for Zelle transfers
Competitive Position
Citi Mobile faces competition from other banks' apps that offer more stable performance and better user experiences. Users often highlight the shortcomings of Citi Mobile in comparison to competitors.
