Chase Mobile®: Bank & Invest
JPMorgan Chase & Co.
Analysis Summary
Chase Mobile®: Bank & Invest app receives mostly positive feedback for its comprehensive features and reliable customer service, but faces challenges with frequent app crashes, login issues, and...
Rating Distribution
Pain Points
-
ux
· 13.0% of reviews
Issues with user experience and interface
-
functionality
· 2.0% of reviews
Problems with app features
-
security
· 3.0% of reviews
Security concerns
-
customer_service
· 2.0% of reviews
Customer service issues
-
Ease of use
· 15.0% of reviews
Difficulty in using the app
-
Security
· 3.0% of reviews
Security concerns
-
Customer service
· 3.0% of reviews
Customer service issues
-
Transaction search
· 2.0% of reviews
Inability to search transactions
-
App crashes
· 4.0% of reviews
App crashing issues
-
Zelle integration
· 2.0% of reviews
Zelle payment issues
-
Check deposit
· 1.0% of reviews
Check deposit issues
-
Credit score monitoring
· 1.0% of reviews
Credit score reporting issues
-
Investment tools
Investment tool issues
-
User interface
· 3.0% of reviews
UI issues
-
Dark mode
· 1.0% of reviews
Lack of dark mode
-
Transaction categorization
· 2.0% of reviews
Transaction categorization issues
-
Login issues
· 6.0% of reviews
Login problems
-
Notifications
· 3.0% of reviews
Notification issues
-
App crashes
· 4.0% of reviews
App crashing issues
Praised Features
-
overall service
· 30.0% of reviews
Overall satisfaction with the app's service
-
customer service
· 11.0% of reviews
Positive feedback on customer service
-
app usability
· 19.0% of reviews
Ease of using the app
-
security
App security features
-
investment tools
Investment planning tools
Feature Requests
-
dark mode
· 1.0% of reviews
Request for a dark mode feature
-
transaction search
· 2.0% of reviews
Request for transaction search feature
Bug Reports
-
app crashes
· 4.0% of reviews
App crashing issues
-
login issues
· 6.0% of reviews
Login problems
-
notification issues
· 3.0% of reviews
Notification problems
-
transaction categorization
· 2.0% of reviews
Lack of transaction categorization features
Competitive Position
Chase Mobile® maintains a strong market position due to its comprehensive features and long-standing reputation, but faces competition from other banks offering similar services.
