Banco Itaú: Conta, Cartão e +
Itaú Unibanco S. A.
Analysis Summary
The Banco Itaú app receives mixed to negative reviews primarily due to frequent crashes, persistent login issues, and payment failures. While some users appreciate features like Itaú Shop, the app's...
Rating Distribution
Pain Points
-
performance
· 15.0% of reviews
App crashes and freezes
-
usability
· 7.0% of reviews
Login issues
-
financial management tools
· 8.0% of reviews
Payment failures
-
security
· 3.0% of reviews
Login security
-
financial management tools
· 3.0% of reviews
Delayed updates
-
usability
· 4.0% of reviews
Ads
Praised Features
-
Itaú Shop
Exclusive discounts and cashback
-
Contactless Payment
Convenient payment method
-
Investment options
Variety of investment choices
Feature Requests
-
Dark mode
· 1.0% of reviews
Dark theme for the app
-
English language option
· 2.0% of reviews
Language support for non-Portuguese speakers
Bug Reports
-
App crashes
· 15.0% of reviews
Application crashes frequently
-
Login issues
· 8.0% of reviews
Problems with logging into the app
-
Payment failures
· 8.0% of reviews
Transactions not going through
-
Security issues
· 4.0% of reviews
Security features causing problems
-
Delayed updates
· 4.0% of reviews
Transaction updates not reflecting in real-time
-
Ads
· 2.0% of reviews
Too many intrusive ads
Competitive Position
The app faces stiff competition from other banking apps that offer more reliable and user-friendly experiences.
