Amazon Music: Songs & Podcasts
AMZN Mobile LLC
Analysis Summary
Amazon Music has a wide range of songs and is praised for its extensive music library, but users frequently report app crashes, inconsistent playlist behavior, and rising subscription costs. These...
Rating Distribution
Pain Points
-
pricing
· 2.0% of reviews
Frustration with increasing subscription costs
-
bugs
· 9.0% of reviews
App crashes and freezes
-
ux
· 5.0% of reviews
Difficulty in playlist management
-
music library
· 13.0% of reviews
Missing purchased music
-
playlist issues
· 24.0% of reviews
Inconsistent playlist behavior
-
ad-free experience
· 1.0% of reviews
Commercials on paid music
-
playlist customization
· 12.0% of reviews
Limited playlist editing options
-
app crashes
· 8.0% of reviews
Frequent app crashes
-
music library errors
· 9.0% of reviews
Errors in accessing music library
Praised Features
-
music selection
· 24.0% of reviews
Wide range of songs and artists
-
free streaming
· 3.0% of reviews
Free music streaming with ads
-
offline listening
· 4.0% of reviews
Ability to listen offline
-
app crashes
· 5.0% of reviews
Improved stability
Feature Requests
-
playlist customization
· 12.0% of reviews
More playlist editing options
-
music variety
· 3.0% of reviews
Add more specific genres
Bug Reports
-
app crashes
· 8.0% of reviews
Frequent app crashes
-
music library errors
· 9.0% of reviews
Errors in accessing music library
Competitive Position
Amazon Music is positioned as a strong competitor with a wide music library but faces challenges in user experience and pricing.
