Zomato: Food Delivery & Dining
Zomato
Rating
4.59
11.6M ratings
Reviews/Month
1000
Trend: stable
Last Updated
Mar 4, 2026
v19.3.9
Days Since Update
13
Active
Analysis Summary
Zomato is highly praised for its extensive food variety and real-time delivery tracking, but faces criticism for high prices, delivery delays, and poor customer support. The app's freemium model with...
Rating Distribution
Pain Points
-
pricing
· 4.0% of reviews
High prices and additional charges
-
delivery
· 1.0% of reviews
Delayed or incorrect deliveries
-
support
· 1.0% of reviews
Poor customer service
-
delivery speed
· 2.0% of reviews
Slow delivery
-
variety
Limited restaurant options
-
user interface
Confusing UI
-
more payment options
Limited payment methods
-
app crashes
App crashes
Praised Features
-
food variety
Wide range of food options
-
delivery tracking
Real-time delivery tracking
-
discounts
Exciting deals and discounts
Feature Requests
-
more payment options
Add more payment methods
Bug Reports
-
app crashes
App crashes frequently
Competitive Position
Zomato maintains a strong market position due to its extensive restaurant listings and wide geographical reach, but faces stiff competition from Swiggy and other local players.
