HomeAway.com, Inc.
Vrbo Vacation Rentals receives generally positive feedback for its high-quality rental properties, but struggles with customer support, app performance issues, and pricing transparency. Users...
Concerns about fees and pricing transparency
Difficulty navigating the app
App crashes and slow performance
Poor customer service
Issues with booking confirmations
Mismatch between advertised and actual properties
Lack of communication from hosts
Limited property photos
Autofill issues
Unclear payment process
Difficulty logging in
High-quality rental properties
Easy to navigate app
Simple and efficient booking
Overall positive experience with the app
Enhanced search filters
Improved navigation details
Application frequently crashes
Difficulty logging into the app
Vrbo faces stiff competition from Airbnb, with users often citing better customer service and more transparent pricing.