United Airlines
United Airlines
Analysis Summary
Users report frequent app crashes, persistent bugs, and a poor user experience, leading to mixed sentiment and occasional churn. While some praise inflight services and app usability, many criticize...
Rating Distribution
Pain Points
-
ux
· 30.0% of reviews
User experience issues
-
bugs
· 35.0% of reviews
Software bugs
-
pricing
· 2.0% of reviews
Pricing issues
-
customer service
· 2.0% of reviews
Customer service issues
-
inflight services
· 4.0% of reviews
Inflight services
-
app crashes
· 21.0% of reviews
App crashes
-
passport scanning
Passport scanning
-
ease of use
· 11.0% of reviews
Ease of use
-
check-in process
· 15.0% of reviews
Check-in process
-
login issues
· 7.0% of reviews
Login issues
-
boarding pass
· 7.0% of reviews
Boarding pass
-
overall experience
· 31.0% of reviews
Overall experience
-
inflight services
· 4.0% of reviews
Inflight services
-
app crashes
· 21.0% of reviews
App crashes
-
passport scanning
Passport scanning
-
check-in process
· 15.0% of reviews
Check-in process
Praised Features
-
inflight services
· 4.0% of reviews
Inflight services
-
app usability
· 4.0% of reviews
App usability
-
check-in process
· 8.0% of reviews
Check-in process
-
customer service
Customer service
Feature Requests
-
panic button
· 1.0% of reviews
Panic button for cancellations/delays
Bug Reports
-
2048 game
· 6.0% of reviews
2048 game bug
-
flight information
· 11.0% of reviews
Flight information bug
-
seat selection
· 6.0% of reviews
Seat selection bug
Competitive Position
The app faces competition from other airlines, particularly Delta, which is perceived to offer better synchronization and reliability.
