United Airlines
Users report frequent app crashes, persistent bugs, and a poor user experience, leading to mixed sentiment and occasional churn. While some praise inflight services and app usability, many criticize...
User experience issues
Software bugs
Pricing issues
Customer service issues
Inflight services
App crashes
Passport scanning
Ease of use
Check-in process
Login issues
Boarding pass
Overall experience
Inflight services
App crashes
Passport scanning
Check-in process
Inflight services
App usability
Check-in process
Customer service
Panic button for cancellations/delays
2048 game bug
Flight information bug
Seat selection bug
The app faces competition from other airlines, particularly Delta, which is perceived to offer better synchronization and reliability.