Uber - Driver: Drive & Deliver
Uber Technologies, Inc.
⚠ Sentiment Storm (moderate)
Rating
4.56
5.7M ratings
Reviews/Month
5000
Trend: declining
Last Updated
Mar 6, 2026
v4.568.10002
Days Since Update
11
Active
Analysis Summary
Uber's flexibility and extensive network are praised, but users are increasingly frustrated with low fares, technical glitches, and poor customer support, leading to mixed overall sentiment and...
Rating Distribution
Pain Points
-
pricing
· 1.0% of reviews
Concerns about low fares and high costs
-
support
· 1.0% of reviews
Issues with customer service
-
cashing out issues
· 2.0% of reviews
Delays and problems with cashing out earnings
-
app issues
· 5.0% of reviews
Technical problems with the app
Praised Features
-
flexibility
Ability to choose when and where to work
-
earnings estimator
Tool to predict busy earning times
Feature Requests
-
better pay
· 1.0% of reviews
Requests for higher fares and better compensation
-
improved navigation
Suggestions for better navigation features
Bug Reports
-
app freezing
· 2.0% of reviews
Issues with the app freezing
Competitive Position
Uber faces competition mainly due to fare issues and operational costs, but still holds a strong market position due to its extensive network and brand recognition.
