Ticketmaster－Buy, Sell Tickets
Ticketmaster
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 52
Rating
4.79
3.9M ratings
Reviews/Month
278
Trend: declining
Last Updated
Jan 29, 2026
v271.2
Days Since Update
47
Active
Analysis Summary
Users frequently complain about high fees and hidden costs, which dominate their negative sentiment towards the app. Despite some praise for the ease of buying tickets and the mobile ticket system,...
Rating Distribution
Pain Points
-
pricing
· 23.0% of reviews
High fees and hidden costs
-
ux
· 20.0% of reviews
Poor user experience
-
performance
· 17.0% of reviews
App crashes and slow performance
-
payment issues
· 4.0% of reviews
Payment processing problems
-
account blocking
Account issues and blocking
-
login issues
· 6.0% of reviews
Login difficulties
-
user-friendly interface
· 3.0% of reviews
Interface usability
Praised Features
-
ticket buying
· 11.0% of reviews
Ease of buying tickets
-
event discovery
· 1.0% of reviews
Discovering events
-
mobile ticket system
· 16.0% of reviews
Mobile ticket access
Bug Reports
-
App crashes
· 20.0% of reviews
Application crashes
-
Login issues
· 7.0% of reviews
Login problems
Competitive Position
Market positioning is strong due to market dominance, but high fees and app issues pose risks.
