OpenTable
OpenTable, Inc.
Analysis Summary
OpenTable is highly praised for its ease of making reservations and user-friendly interface, but users express concerns about app crashes, privacy issues, and the need for more restaurant options....
Rating Distribution
Pain Points
-
functionality
· 3.0% of reviews
Issues with app functionality
-
login issues
Difficulty logging into the app
-
reservation management
· 13.0% of reviews
Problems managing reservations
-
more restaurant options
· 5.0% of reviews
Desire for more restaurant options
-
filter reset
Issues with resetting filters
-
user interface
· 1.0% of reviews
UI/UX issues
-
reservation ease
· 37.0% of reviews
Ease of making reservations
-
restaurant information
· 3.0% of reviews
Incomplete or inaccurate restaurant info
-
more restaurant options
· 5.0% of reviews
Desire for more restaurant options
-
autofill support
· 1.0% of reviews
Lack of autofill support
-
notification issues
· 1.0% of reviews
Problems with notifications
-
rewards system
· 1.0% of reviews
Issues with the rewards system
-
design issues
· 1.0% of reviews
Design flaws
-
reservation ease
· 37.0% of reviews
Ease of making reservations
-
restaurant information
· 3.0% of reviews
Incomplete or inaccurate restaurant info
-
user interface
· 1.0% of reviews
UI/UX issues
-
notifications
· 1.0% of reviews
Notification problems
-
more restaurant options
· 5.0% of reviews
Desire for more restaurant options
-
autofill support
· 1.0% of reviews
Lack of autofill support
-
app crashes
App crashes
-
login issues
Difficulty logging into the app
-
filter reset
Issues with resetting filters
Praised Features
-
reservation ease
· 37.0% of reviews
Ease of making reservations
-
user interface
· 15.0% of reviews
App interface and design
-
restaurant information
· 9.0% of reviews
Detailed restaurant information
-
notifications
· 18.0% of reviews
Reservation notifications
Feature Requests
-
more restaurant options
· 5.0% of reviews
Desire for more restaurant options
-
autofill support
· 1.0% of reviews
Autofill features
Bug Reports
-
app crashes
App crashes
-
location tracking
· 1.0% of reviews
Location tracking issues
Competitive Position
OpenTable maintains a strong market position due to its extensive restaurant listings and user-friendly interface, but faces competition from apps like Toast that offer better rewards programs.
