Marriott International
The Marriott Bonvoy app receives generally positive feedback for its ease of use and customer service, but faces significant issues with app crashes and bugs that threaten user retention and...
Issues with app functionality and crashes
User experience issues
Problems with mobile key feature
Issues with rewards program
Difficulty adding additional guests
Disparities in room rates
Ease and convenience of mobile check-in
Positive experiences with customer service
Overall ease of using the app
Integration of Apple wallet for phone key
Convenience of in-house chat feature
Request for Apple wallet integration
Request to book connecting rooms through the app
App crashing issues
Problems with logging into the app
Marriott Bonvoy app maintains a strong market position due to its extensive hotel network and loyalty program, but faces competition from other hotel apps in terms of user experience.