Hilton Honors: Book Hotels
Hilton Worldwide Holdings Inc.
Analysis Summary
Hilton Honors app receives mixed reviews, with frequent reports of bugs, intrusive ads, and poor user experience. While some users praise the digital check-in feature and positive hotel experiences,...
Rating Distribution
Pain Points
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bugs
· 17.0% of reviews
Frequent app crashes and unexpected errors
-
ads
· 9.0% of reviews
Intrusive and unwanted promotional notifications
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performance
· 16.0% of reviews
Slow and unresponsive app performance
-
check-in and digital key
· 8.0% of reviews
Issues with digital key functionality and check-in process
-
rewards program
· 2.0% of reviews
Perceived lack of loyalty perks and rewards
-
calendar export
· 7.0% of reviews
Loss of calendar export feature
-
login issues
· 6.0% of reviews
Difficulties with logging in and account creation
-
digital key
· 5.0% of reviews
Inconsistent digital key functionality
-
rewards program
· 2.0% of reviews
Perceived lack of loyalty perks and rewards
-
check-in and digital key
· 8.0% of reviews
Issues with digital key functionality and check-in process
-
ux
· 28.0% of reviews
Poor user experience and navigation issues
-
currency conversion
· 3.0% of reviews
Lack of currency conversion options
-
calendar export
· 7.0% of reviews
Loss of calendar export feature
-
pet-free search
Lack of pet-free hotel search option
-
unexpected errors
· 2.0% of reviews
Frequent unexpected error messages
-
app crashes
· 9.0% of reviews
App crashes and freezes
-
login issues
· 6.0% of reviews
Difficulties with logging in and account creation
-
digital check-in
· 9.0% of reviews
Problems with digital check-in process
-
hotel experience
· 15.0% of reviews
Mixed experiences with Hilton hotels
-
staff service
· 11.0% of reviews
Positive feedback on Hilton staff service
-
currency conversion
· 3.0% of reviews
Lack of currency conversion options
-
sort function
· 2.0% of reviews
Lack of sort function for hotels
-
app crashes
· 9.0% of reviews
App crashes and freezes
-
unexpected errors
· 2.0% of reviews
Frequent unexpected error messages
-
login issues
· 6.0% of reviews
Difficulties with logging in and account creation
Praised Features
-
digital check-in
· 6.0% of reviews
Convenient digital check-in process
-
hotel experience
· 15.0% of reviews
Positive experiences with Hilton hotels
-
staff service
· 11.0% of reviews
Positive feedback on Hilton staff service
Feature Requests
-
currency conversion
· 4.0% of reviews
Option to convert prices to local currency
-
sort function
· 2.0% of reviews
Ability to sort hotels by price or other criteria
Bug Reports
-
app crashes
· 9.0% of reviews
App crashes and freezes
-
unexpected errors
· 2.0% of reviews
Frequent unexpected error messages
Competitive Position
Hilton Honors faces competition from other hotel apps, particularly Marriott Bonvoy, which users prefer for better app functionality and customer service.
