Fly Delta
Delta Air Lines, Inc.
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 58
Rating
4.85
7M ratings
Reviews/Month
158
Trend: declining
Last Updated
Jan 12, 2026
v7.7
Days Since Update
64
Active
Analysis Summary
The Fly Delta app receives mixed reviews, with significant complaints about technical issues like crashes and login problems, as well as poor customer service. While some users praise its ease of use...
Rating Distribution
Pain Points
-
functionality
· 13.0% of reviews
App crashes and freezes
-
technical
· 3.0% of reviews
Login issues
-
usability
· 13.0% of reviews
Difficult navigation
-
customer service
· 1.0% of reviews
Poor support
-
check-in process
· 13.0% of reviews
Check-in issues
-
flight information updates
· 12.0% of reviews
Delayed updates
-
international travel features
· 8.0% of reviews
Inadequate international features
-
login issues
· 8.0% of reviews
Persistent login problems
-
boarding pass issues
· 7.0% of reviews
Boarding pass problems
Praised Features
-
Easy to use
· 4.0% of reviews
Simplicity and functionality
-
Notifications
· 2.0% of reviews
Timely flight updates
Feature Requests
-
Better family-friendly seating
· 1.0% of reviews
Automatic seating for families with young children
Bug Reports
-
Miles not updating
· 9.0% of reviews
Miles do not update automatically
-
App crashes
· 13.0% of reviews
App crashes on opening or during use
-
Login loops
· 6.0% of reviews
Frequent login issues
Competitive Position
Delta's app faces competition from other airlines' apps that offer better technology and customer service, impacting its market positioning.
