Fidelity Investments
Fidelity Investments
Analysis Summary
Users frequently report bugs, performance issues, and UI problems with the Fidelity app, leading to negative sentiment towards recent updates. While praised for its user-friendly interface and...
Rating Distribution
Pain Points
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bugs
· 27.0% of reviews
Frequent software glitches and errors
-
ux
· 16.0% of reviews
User interface issues
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performance
· 21.0% of reviews
Slow app performance
-
login_issues
· 4.0% of reviews
Login problems
-
performance_reporting
· 2.0% of reviews
Incorrect performance reporting
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freezing
· 12.0% of reviews
App freezing
-
customer_service
· 3.0% of reviews
Poor customer service
-
investment_tools
Limited investment tools
-
real_time_prices
· 3.0% of reviews
Delayed real-time prices
-
watchlists
· 2.0% of reviews
Watchlist issues
-
bill_pay
· 1.0% of reviews
Bill pay issues
-
performance
· 21.0% of reviews
Slow performance
-
ui
· 16.0% of reviews
User interface issues
-
customer_service
· 3.0% of reviews
Poor customer service
-
investment_tools
Limited investment tools
-
real_time_prices
· 3.0% of reviews
Delayed real-time prices
-
watchlists
· 2.0% of reviews
Watchlist issues
-
balance_tab
· 2.0% of reviews
Incorrect account balances
Praised Features
-
user_friendly
· 15.0% of reviews
Ease of use
-
real_time_prices
· 1.0% of reviews
Real-time price updates
-
customer_service
· 2.0% of reviews
Excellent customer service
Feature Requests
-
recurring_qcds
· 1.0% of reviews
Recurring Qualified Charitable Distributions
-
decimal_button
Decimal button for limit orders
-
number_formatting
Improve number formatting
Bug Reports
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decimal_button
Decimal button missing or hidden
-
number_formatting
· 3.0% of reviews
Incorrect number formatting
Competitive Position
Fidelity holds a strong market position due to its comprehensive investment tools and services, but faces competition from newer, more user-friendly apps.
