Expedia: Hotels, Flights, Cars
Expedia, Inc.
Analysis Summary
Expedia receives mixed reviews with common complaints about customer service and app performance. While praised for ease of use and customer service, users also report significant issues with booking...
Rating Distribution
Pain Points
-
customer_service
· 4.0% of reviews
Issues with reaching customer support
-
app_performance
· 5.0% of reviews
App freezing and unresponsiveness
-
booking_issues
· 14.0% of reviews
Problems with booking confirmations and cancellations
-
user_interface
· 8.0% of reviews
Navigation and filter issues
-
rewards_program
· 9.0% of reviews
Issues with rewards program
-
freezing_issues
· 5.0% of reviews
App freezing issues
-
notifications
· 3.0% of reviews
Spammy notifications
-
user_experience
· 7.0% of reviews
General user experience issues
-
pricing
· 6.0% of reviews
Pricing issues
-
booking_options
· 2.0% of reviews
Limited booking options
-
more_filters
· 3.0% of reviews
Need for more filters
-
package_search
· 11.0% of reviews
Issues with package search
-
navigation
· 3.0% of reviews
Navigation issues
-
rewards_program
· 9.0% of reviews
Rewards program issues
-
easy_use
· 15.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff
-
customer_service
· 2.0% of reviews
Customer service
-
app_performance
· 5.0% of reviews
App performance
-
booking_options
· 7.0% of reviews
Booking options
-
pricing
· 6.0% of reviews
Pricing
-
more_filters
· 3.0% of reviews
More filters
-
freezing_issues
· 4.0% of reviews
Freezing issues
-
app_performance
· 5.0% of reviews
App performance
Praised Features
-
customer_service
· 4.0% of reviews
Positive experiences with customer service
-
app_performance
· 8.0% of reviews
Positive app performance
-
booking_options
· 16.0% of reviews
Positive booking options
-
pricing
· 6.0% of reviews
Positive pricing
-
booking_options
· 16.0% of reviews
Positive booking options
-
more_filters
· 3.0% of reviews
Positive more filters
-
package_search
· 11.0% of reviews
Positive package search
-
navigation
· 3.0% of reviews
Positive navigation
-
rewards_program
· 9.0% of reviews
Positive rewards program
-
easy_use
· 15.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff
-
customer_service
· 4.0% of reviews
Customer service
-
app_performance
· 8.0% of reviews
App performance
-
booking_options
· 16.0% of reviews
Booking options
-
pricing
· 6.0% of reviews
Pricing
-
more_filters
· 3.0% of reviews
More filters
-
freezing_issues
· 5.0% of reviews
Freezing issues
-
app_performance
· 5.0% of reviews
App performance
Feature Requests
-
more_filters
· 3.0% of reviews
Request for more filters
-
package_search
· 11.0% of reviews
Improve package search
-
navigation
· 3.0% of reviews
Improve navigation
-
rewards_program
· 9.0% of reviews
Improve rewards program
-
easy_use
· 15.0% of reviews
Ease of use
-
clean_and_great_staff
· 7.0% of reviews
Cleanliness and staff
Bug Reports
-
freezing_issues
· 4.0% of reviews
App freezing issues
-
app_performance
· 5.0% of reviews
App performance issues
-
booking_issues
· 14.0% of reviews
Booking issues
-
user_interface
· 8.0% of reviews
Navigation and filter issues
-
rewards_program
· 9.0% of reviews
Rewards program issues
Competitive Position
Expedia maintains a strong market position but faces stiff competition from other travel booking platforms.
