Chick-fil-A
Chick-fil-A, Inc.
⚠ Sentiment Storm (mild)
Rating
4.93
3.9M ratings
Reviews/Month
224
Trend: declining
Last Updated
Jan 29, 2026
v2026.2.0
Days Since Update
47
Active
Analysis Summary
Chick-fil-A's app receives generally positive feedback for its ordering and service features, but users report technical issues, inconsistent food quality, and limited customer service. While the...
Rating Distribution
Pain Points
-
ux
· 2.0% of reviews
User experience issues
-
bugs
· 5.0% of reviews
Technical issues
-
ordering
· 9.0% of reviews
Ordering problems
-
service
· 3.0% of reviews
Customer service issues
-
food quality
· 1.0% of reviews
Quality of food
-
rewards system
· 1.0% of reviews
Rewards system issues
-
login issues
· 1.0% of reviews
Login problems
-
order preparation
· 8.0% of reviews
Order preparation issues
Praised Features
-
ordering
· 6.0% of reviews
Ordering process
-
service
· 12.0% of reviews
Customer service
-
food quality
· 25.0% of reviews
Quality of food
-
rewards system
· 4.0% of reviews
Rewards system
Feature Requests
-
more menu options
· 1.0% of reviews
Additional menu items
-
larger drink options
Larger drink sizes
Bug Reports
-
app crashes
· 2.0% of reviews
Application crashes
Competitive Position
Chick-fil-A maintains a strong competitive position due to its consistent food quality and loyal customer base, but faces challenges in app functionality and customer service.
