Booking.com: Hotels & Travel

Name: Booking.com: Hotels & Travel
Rating: 4.80 (5767400 reviews)

Booking.com Hotels & Vacation Rentals

★ 4.80 (5.8M) Travel And Local Android Free

⚠ Sentiment Storm (mild)

Rating

4.80

5.8M ratings

Reviews/Month

1304

Trend: declining

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Booking.com is highly praised for its ease of use and attractive deals, but users occasionally report issues with customer service, technical bugs, and pricing discrepancies. While the app's value...

Rating Distribution

5★

68.0%

4★

7.6%

3★

2.5%

2★

3.4%

1★

18.5%

Pain Points

customer_service · 11.0% of reviews
Issues with customer support and resolution
bugs · 9.0% of reviews
Technical issues and app malfunctions
pricing · 4.0% of reviews
Disputes over pricing and hidden fees

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Praised Features

ease_of_use · 29.0% of reviews
Simple and intuitive booking process
deals · 2.0% of reviews
Attractive discounts and deals

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Competitive Position

Booking.com maintains a strong market position due to its extensive accommodation listings and user-friendly interface. However, users occasionally mention finding better deals on other platforms, which could pose a competitive threat.

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