Bank of America Mobile Banking
Bank of America
Analysis Summary
Users frequently report bugs, login issues, and blank screen problems, leading to significant frustration and contributing to churn. While some users praise certain features, the overall sentiment...
Rating Distribution
Pain Points
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bugs
· 9.0% of reviews
Issues with app functionality
-
login_issues
· 13.0% of reviews
Problems with logging into the app
-
blank_page
· 8.0% of reviews
Encountering blank pages after login
-
check_deposit
· 1.0% of reviews
Issues with check deposit functionality
-
security
Security concerns
-
customer_service
· 3.0% of reviews
Poor customer service
-
FICO score
· 1.0% of reviews
Issues with FICO score display
-
dark_mode
· 2.0% of reviews
Request for dark mode
-
ACH transfer
Issues with ACH transfers
-
app_crashes
· 5.0% of reviews
App crashes
-
check_deposit_errors
· 1.0% of reviews
Errors with check deposit
-
overall_functionality
· 13.0% of reviews
General functionality issues
-
security
Security concerns
-
customer_service
· 3.0% of reviews
Poor customer service
-
dark_mode
· 2.0% of reviews
Request for dark mode
-
ACH transfer options
· 1.0% of reviews
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Login problems
-
blank_screen
· 8.0% of reviews
Blank screen after login
-
crashes
App crashes
-
check_deposit
· 1.0% of reviews
Check deposit issues
Praised Features
-
overall functionality
· 3.0% of reviews
General app functionality
-
customer service
· 1.0% of reviews
Customer service responsiveness
-
FICO score
FICO score display
-
security
· 1.0% of reviews
Security features
Feature Requests
-
dark mode
· 2.0% of reviews
Request for dark mode
Bug Reports
-
app crashes
· 6.0% of reviews
App crashes
-
login issues
· 13.0% of reviews
Login problems
-
blank screen
· 8.0% of reviews
Blank screen after login
-
check deposit errors
· 1.0% of reviews
Check deposit issues
Competitive Position
Bank of America's app faces stiff competition from other major banks, with users frequently citing issues that overshadow its features.
