Turn Gmail into a fully collaborative customer support tool — shared inboxes, assignments, SLAs, and analytics without leaving Google Workspace.
Each app below addresses a specific gap in Hiver's offering. We picked them based on real user review patterns and feature differentiation.
Help Scout provides a polished shared inbox with knowledge base and live chat, outside of Gmail but with a similarly email-centric feel.
Explore Help Scout data →Front is a standalone shared inbox platform supporting email, SMS, and social channels with stronger automation and integration than Hiver.
Explore Front data →Missive integrates team chat alongside shared email management, supporting Gmail and other providers in a standalone app.
Explore Missive data →Freshdesk is a full-featured helpdesk with ticketing, phone, and social support, offering more omnichannel capability than Hiver at a comparable price.
Explore Freshdesk data →Zendesk offers a mature ticketing system and workforce tools for large support teams handling high volumes.
Explore Zendesk data →Groove is a lightweight shared inbox and knowledge base designed for small businesses prioritising simplicity over feature breadth.
Explore Groove data →Google Workspace teams chose Hiver to add helpdesk functionality to Gmail rather than asking agents to learn a new tool, reducing onboarding time to near zero.
Yes. Hiver is specifically built for Google Workspace and is installed as a Gmail extension, adding shared inbox capabilities to your existing Google Workspace email accounts.
Yes. Hiver supports multiple shared inboxes, so teams can manage support@, sales@, billing@, and other addresses from within Gmail simultaneously.
Hiver is designed exclusively for Gmail and Google Workspace. Teams using Outlook or other email providers should consider Front, Missive, or Help Scout instead.
App Vulture tracks user review sentiment, update cadence, and feature breadth across shared inbox and helpdesk tools to surface well-maintained alternatives for teams of all sizes.
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Design Tools alternatives.