See order history, shipping status, and loyalty points right inside every support ticket — so your team resolves e-commerce issues in seconds.
Each app below addresses a specific gap in Gorgias's offering. We picked them based on real user review patterns and feature differentiation.
Zendesk supports e-commerce through integrations but lacks Gorgias's native order-data depth, requiring more configuration to match e-commerce workflows.
Explore Zendesk data →Freshdesk is a general-purpose support platform with Shopify integration available via marketplace, suitable for e-commerce teams at lower cost.
Explore Freshdesk data →Re:amaze provides omnichannel support with native Shopify and WooCommerce integration, live chat, and chatbots at pricing competitive with Gorgias.
Explore Re:amaze data →Help Scout is a simple shared inbox tool that works for e-commerce but does not provide the native order-data integration depth of Gorgias.
Explore Help Scout data →Richpanel provides a branded customer self-service portal alongside a support inbox, letting shoppers track orders and initiate returns without contacting support.
Explore Richpanel data →Intercom supports e-commerce use cases through integrations but is primarily designed for SaaS lifecycle messaging rather than order-centric support workflows.
Explore Intercom data →Shopify merchants discovered Gorgias when they needed a helpdesk that understood e-commerce context, reducing average handle time by surfacing order data automatically.
Yes. Gorgias has a native Shopify integration that pulls order details, shipping status, and customer data directly into every ticket, and allows agents to perform actions like refunds and cancellations without leaving Gorgias.
Gorgias charges per ticket rather than per agent, starting from $10/month for 50 tickets. This model benefits teams with many support agents but lower ticket volumes.
Gorgias supports BigCommerce, Magento, and WooCommerce integrations in addition to Shopify. For stores on other platforms, the integration depth may be more limited.
App Vulture analyses review data, update frequency, and feature depth across e-commerce support tools to surface genuinely well-suited alternatives for online retail teams.
Encrypted Note-Taking alternatives.
Calendar and Scheduling App alternatives.
Online Spreadsheets alternatives.
Communication & Social alternatives.