Manage email, SMS, and social channels together as a team — with internal comments, assignments, and automation built right into your inbox.
Each app below addresses a specific gap in Front's offering. We picked them based on real user review patterns and feature differentiation.
Help Scout is a simpler shared inbox tool focused on customer support, with a knowledge base and live chat, at a lower price than Front.
Explore Help Scout data →Missive combines shared inbox with internal team chat in a single app, letting teams discuss messages and collaborate without leaving the email tool.
Explore Missive data →Hiver adds shared inbox capabilities directly to Gmail, letting teams collaborate on email without leaving the Google Workspace environment.
Explore Hiver data →Zendesk offers a more traditional ticketing approach with advanced SLA tools, better suited to large dedicated support teams than Front's collaboration focus.
Explore Zendesk data →Freshdesk covers email, chat, phone, and social support with a free tier, offering a more traditional helpdesk model at competitive pricing.
Explore Freshdesk data →Intercom adds marketing and onboarding messaging capabilities on top of a support inbox, spanning more of the customer lifecycle than Front.
Explore Intercom data →Operations and account management teams adopted Front when they needed shared email ownership without the impersonal feel of a traditional ticketing system.
Front excels for teams managing high-volume customer email collaboratively — account management, operations, logistics, and customer success teams where email ownership needs to be shared without losing the personal email feel.
Front looks and feels like email to both agents and customers, hiding ticket numbers. Traditional helpdesks like Zendesk use explicit ticket workflows that are more powerful for large-volume support but feel less personal.
Yes. Front supports SMS, WhatsApp, Facebook, Instagram, and Twitter in addition to email, routing all channels into the shared workspace.
App Vulture monitors review sentiment, update frequency, and feature data across shared inbox and customer support tools to recommend options that are genuinely well-maintained and competitive.
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